Customer Service

Shipping & Delivery

Postage and Packing
Your order will be sent by Fedex or Royal Mail
Our standard postage and packing is free for all UK orders over £50.
Orders that have a value of £30 - £50 will cost £3 delivery.
Orders under £30 will cost £2.50 delivery.

Delivery
For in-stock items we aim to dispatch within 1 working day.
Normal circumstances is that you will receive the goods within 3 working days of placing your order.
Please allow extra days for delivery during periods of industrial action and just before Christmas.

24hrs postal service is available at a cost of £6.99 for most of the UK, if this is not possible we will refund you and let you know of course.
24hrs postal service is available on working days of the week.

International Delivery
Delivery to Europe will cost £12 for 1 item. Additional items will cost £6 each.
Delivery to all other countries will cost £20 for 1 item. Additional items will cost £10 each.
If the items are small, we will refund you the difference when we post the item(s) out.

Privacy & Security
Urban Legendz does not disclose any buyer's information to third parties. The only cookies used on this site are to remember your username for your next visit (user selectable) and one to hold your shopping basket identification. We do not use 3rd party advertising cookies.
Security
Sensitive information (such as credit-card numbers) are not requested or stored on this site but are handled by our Payment Service Provider, Sage Pay.
Data retention
We will keep the information about you and your purchases for as long as you remain our customer. You can remove your email address from our mailing list by sending an email to sales@urbanlegendz.co.uk.
Returns & Replacements
Returns are at your cost.
We realise that Christmas is an exceptional period and as such we will accept returns up until the middle of January for items purchased as christmas presents.
If returning items to us we advise that you send them Parcel Force or regular mail, and obtain a CERTIFICATE OF POSTING from the Post Office. Sending items recorded or special delivery can prove to be very expensive.
If you wish for a skateboard to be assembled by us please leave a comment when ordering, or email us a sales@urbanlegendz.co.uk. We do not accept damage caused whilst assembly skateboards.
If there is any damage to your item and the courrier has signed that it is in sellable condition when it has left us. It is the courriers fault and they will be liable for the damage. If you do have any questions please feel free to email us at sales@urbanlegendz.co.uk.

Items should be returned (with the product packaging) in a condition that would enable us to re-sell it.
To return an item to us, please include your:
•  Order number
•  Full name
•  Postcode
and state if refund or exchange is required.

Please wrap the item securely and send it to the address below. Proof of postage should be retained.
Urban Legendz
6 Market Place
Ulverston
Cumbria
LA12 7BA

Disclaimer
Our images, descriptions and colours are subject to change and are for suggestion only. Actual appearances may be different.
If you wont a different colour for a certain product or size please feel free to email us sales@urbanlegendz.co.uk.